Back to Home

Privacy Policy

Last updated: January 2025

Introduction

At Karegivv, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, including:

  • Name, email address, and phone number
  • Date of birth and profile picture
  • Location information (county, constituency, ward)
  • For caregivers: license number, experience, qualifications, and professional documents
  • For patients: medical conditions, medications, allergies, and emergency contact information

Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

Location Data

With your permission, we collect precise location data to help match you with nearby caregivers. You can disable location services at any time through your device settings.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Match patients with suitable caregivers based on location and needs
  • Process appointments and facilitate communication
  • Verify caregiver credentials and conduct background checks
  • Send notifications about appointments, messages, and platform updates
  • Improve our services and develop new features
  • Prevent fraud and ensure platform security
  • Comply with legal obligations
  • Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information in the following situations:

With Other Users

When you book an appointment, we share relevant information between patients and caregivers to facilitate care services.

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure password hashing

5. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@karegivv.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

For more information, please see our Cookie Policy.

7. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: